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PRELIMINARY INFORMATION

 

ARTICLE 1 SELLER INFORMATION

 

ARTICLE 1.1 – SELLER

Title  : ALTOBEH Tekstil Dış Tic. Ltd. Şti

Address : Topçular Mah.Rami Kışla Cad. No:5 İç Kapı Nu:20 Eyüpsultan / Eyüp / İstanbul

Phone   : 2128776364

Fax : 2128776364

Mersis: 0066028117400001

 

ARTICLE 1.2 - BUYER


A person who becomes a member of the www.altobeh.com shopping site as a customer. The address and contact information used when becoming a member are taken into account.

 

ARTICLE 2 FEATURES OF THE PRODUCT SUBJECT TO SALE

 

The basic features of the goods or services are available at www.altobeh.com. You can examine the basic features of the product during the campaign period.

 

The prices listed and announced on the site are the sales price. The announced prices and promises are valid until they are updated and changed. The prices announced periodically are valid until the end of the specified period.

 

The type, quantity, brand/model, color, number, sales price, payment method of the goods/product/service consist of the information at the time the order is finalized.

 

The shipping fee, which is the product shipping cost, will be paid by the BUYER and is not refundable.

 

ARTICLE 3 GENERAL PROVISIONS

 

3.1) The BUYER declares that he/she has read and is informed about the basic features, sales price, payment method and preliminary information regarding delivery of the contracted product on the www.altobeh.com website and has given the necessary confirmation electronically. THE BUYER; By confirming this Preliminary Information electronically, the SELLER confirms that it has obtained the address that should be given to the BUYER by the SELLER before the time of the distance contracts, the basic features of the ordered products, the price of the products including taxes, payment and delivery information correctly and completely.

 

3.2) The product subject to the contract is delivered to the cargo company and sent to the BUYER or the person/organization at the address indicated by the cargo company within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal 30-day period.

 

3.3) The SELLER cannot be held responsible for any problems that the cargo company may encounter during the delivery of the product to the BUYER, or for the failure to deliver the ordered product to the BUYER.

 

3.4) The SELLER is responsible for the delivery of the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order and with the warranty documents and user manuals, if any.

 

3.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his/her explicit approval before the expiration of the contractual performance obligation.

 

3.6) If the SELLER cannot fulfill its contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible, it shall notify the consumer of this situation before the expiration of the contractual performance obligation and return the total price to the BUYER within 10 days.

 

3.7) It is mandatory that this Preliminary Information Form be confirmed electronically for the delivery of the product. If the product price is not paid or is canceled in the bank records for any reason, the SELLER shall be deemed to have been released from the obligation to deliver the product.

 

3.8) If the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or illegal use of the BUYER's credit card by unauthorized persons not caused by the BUYER's fault after the delivery of the product, the BUYER must return the product to the SELLER within 3 days, provided that it has been delivered to him. In this case, the shipping costs belong to the BUYER.

 

3.9) If the SELLER cannot deliver the product subject to the contract within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, it is obliged to notify the BUYER. In this case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the product subject to the contract with a similar one, if any, and/or postponement of the delivery period until the elimination of the preventing situation. If the BUYER cancels the order, the amount paid shall be paid to the BUYER in cash and in a lump sum within 10 days. In payments made by the BUYER with a credit card, the product amount shall be paid after the order is canceled by the BUYER. 7 days It is returned to the relevant bank within. Since the reflection of this amount to the BUYER's accounts after the return to the bank is completely related to the bank transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected in the BUYER's account by the bank.


4.0) The SELLER periodically carries out campaigns on product prices. These campaigns are for a certain period of time and are valid within the scope of the campaign conditions. The SELLER has the right to make any updates to the campaign conditions and to end the campaign early.


 

ARTICLE 4 RIGHT OF WITHDRAWAL

 

In distance contracts regarding the sale of goods, the BUYER shall be liable for the delivery of the product to him/her or to the person/organization at the address he/she indicates.

14 (fourteen) The customer may exercise the right to withdraw from the contract by rejecting the goods within 24 hours without assuming any legal or criminal liability and without giving any reason. The withdrawal period may vary according to product groups. Returns/exchanges cannot be accepted for health and personal hygiene products that cannot be reused. For shawls, bonnets and scarves, the withdrawal period is 1 day from the day the product is received, provided that the product package is not opened. The right of withdrawal cannot be used in service contracts where the service is started with the consumer's approval before the expiration of the right of withdrawal period. The expenses arising from the use of the right of withdrawal belong to the SELLER.


In order to use the right of withdrawal, it is required that a written notification is given to the SELLER by registered mail, fax or e-mail within 14 days and that the product has not been used within the framework of the provisions of Article 5. In case of use of this right,


a) The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

 

b) Return form,


c) The products to be returned must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any.


d) The seller or provider is obliged to return all payments collected for the product within the specified withdrawal period, as of the date on which the notification regarding the consumer's exercise of the right of withdrawal is received. Transportation and similar expenses incurred for the delivery of the product to the consumer are not refunded since these services are provided to the BUYER for the delivery of the product.


e) If the value of the product decreases due to a reason arising from the BUYER's fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER for its damages to the extent of its fault.


f) If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.


g) The shipping cost paid when sending the product returned due to the right of withdrawal back to the seller belongs to the SELLER, provided that the shipping code specified by the system is used when creating the product return request. The BUYER is responsible for covering the costs incurred in case of sending a return package with a cargo company other than the specified return cargo company.


h) If you want to pay for your order in cash or by bank card at your door, you can use the "Payment at the Door" service, which is an additional service offered by the Cargo Company. The service fee for the Payment at the Door option, which is a payment service offered by the cargo company, belongs to the cargo company. In the event of a return of the product, this service fee, for which the seller is not responsible, will not be refunded.


ı) You can send the products you want to return to the address specified at https://www.altobeh.com/.



 

ARTICLE 5 PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

 

According to the Regulation, it is not possible to return goods that are prepared in accordance with the BUYER's requests or clearly in line with his/her personal needs, that are not suitable for return due to their nature and that are at risk of rapid deterioration or are likely to expire, goods whose protective elements such as packaging, tape, seal, package have been opened; products that are not suitable for return in terms of health and hygiene, products that are mixed with other products after delivery and cannot be separated by their nature, goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider, periodical publications such as newspapers and magazines, services performed instantly in electronic media or intangible goods delivered to the consumer instantly, services that are started to be performed with the consumer's approval before the expiration of the right of withdrawal period, and provided that the packaging has been opened by the BUYER, sound or image recordings, software programs and computer consumables.


In the implementation of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and where he/she resides are authorized up to the value declared by the Ministry of Industry and Trade.


The SELLER may apply for complaints and objections to the consumer problems arbitration committee or consumer court where the SELLER purchased the goods or services or where the SELLER resides, within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey in December of each year.


This Preliminary Information is made for commercial purposes.

 

 

DISTANCE SALES CONTRACT

 

ARTICLE 1 – PARTIES

 

1.1 – SALES PERSON

Title   : ALTOBEH Tekstil Dış Tic. Ltd. Şti

Address   : Topçular Mah.Rami Kışla Cad. No:5 İç Kapı Nu:20 Eyüpsultan / Eyüp / İstanbul

phone   : 2128776364

Fax : 2128776364

Mersis: 0066028117400001

 

1.2 – BUYER


A person who becomes a member of the www.altobeh.com shopping site as a customer.


The address and contact information used when registering is taken into account.

 

ARTICLE 2 – SUBJECT


The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on the Application Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product, the characteristics and sales price of which are specified below, which the BUYER ordered electronically from the www.altobeh. com website belonging to the SELLER.

 

ARTICLE 3 – PRODUCT SUBJECT TO THE CONTRACT

The type, quantity, brand/model, color, number, sales price, payment method of the Goods/Product/Service consist of the information at the time the order is finalized.


ARTICLE 4 – GENERAL PROVISIONS

4.1 The BUYER declares that he/she has read and is informed about the preliminary information on the www.altobeh.com website regarding the basic characteristics of the contractual product, the sales price including all taxes, the payment method, the delivery and the expenses of which will be covered by the BUYER, the delivery period and the full commercial title, full address and contact information of the SELLER, and has given the necessary confirmation electronically.

 

Buyer: By confirming this contract electronically, the Buyer acknowledges that they have correctly and completely obtained the address that should be provided by the Seller, the basic features of the ordered products, the price including taxes, and the payment and delivery information, all of which are required to be given to the Consumer before the conclusion of distance contracts.

4.2 The product subject to the contract will be delivered to the Buyer or the person/organization indicated at the address within the period specified on the website as pre-information, depending on the distance from the Buyer's place of residence, provided that it does not exceed the legal 30-day period. Any shipping charges related to the delivery mentioned in Article 3 will be borne by the Buyer and will be reflected on the invoice as "Shipping Fee."

4.3 If the product subject to the contract is to be delivered to a person/organization other than the Buyer, the Seller cannot be held responsible if the person/organization accepting the delivery refuses to accept it.

4.4 The Seller cannot be held responsible for any issues encountered by the courier company during the delivery of the product to the Buyer, which results in the product not being delivered to the Buyer.

4.5 The Seller is responsible for delivering the product subject to the contract in a solid, complete condition, in accordance with the specifications mentioned in the order, and with any warranty documents and user manuals, if applicable.

4.6 The Seller may provide a different product of equal quality and price to the Buyer before the expiration of the performance obligation under the contract, provided there is a justified reason.

4.7 If the performance of the product or service ordered becomes impossible, and the Seller cannot fulfill its obligations under the contract, it must notify the consumer before the expiration of the performance obligation and may provide a different product of equal quality and price to the Buyer.

4.8 It is required that a signed copy of this contract be delivered to the Seller and that the payment be made using the payment method preferred by the Buyer. If, for any reason, the product price is not paid or is canceled in the bank records, the Seller is considered relieved of the obligation to deliver the product.

4.9 The Buyer agrees and undertakes that the credit card information provided during the purchase is accurate and that they bear all legal and penal liabilities arising from the use of this credit card. If, after the delivery of the product, the credit card of the Buyer is used fraudulently or unlawfully by unauthorized persons due to no fault of the Buyer and the relevant bank or financial institution does not pay the product price to the Seller, the Buyer is obliged to return the product to the Seller within 3 days, provided that it has been delivered to them. In this case, shipping costs will be borne by the Buyer. If the Buyer does not return the product, they agree and undertake that in cases where the product price is not received from the credit card or is refunded to the credit card, the product price will be transferred to the Seller’s bank accounts without any further notice. 

 

4.10 If the SELLER is unable to deliver the product within the specified time due to force majeure, adverse weather conditions affecting transportation, or extraordinary situations like interruption of transportation, they are obliged to notify the BUYER of the situation. In this case, the BUYER can choose to cancel the order, replace the product with a similar one if available, and/or postpone the delivery time until the obstructive situation is resolved. If the BUYER cancels the order, the amount paid will be refunded in cash and in full within 10 days.

4.11 Points given to the customer through a campaign by the SELLER are valid for only one purchase. These points will not be refunded even if the product is returned.

For payments made by the BUYER using a credit card, the product amount will be refunded to the relevant bank within 7 days after the BUYER cancels the order. Since the reflection of this amount to the BUYER’s account depends entirely on the bank’s processing time, the BUYER acknowledges that any potential delays cannot be addressed by the SELLER and that the refund to the credit card may take an average of 2 to 3 weeks.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the contract without providing any reason within 14 days from the delivery of the product to themselves or to the person/organization at the address they indicated.


However, for products specially prepared for certain days like New Year's, holidays, Mother's Day, which are offered for sale and/or imported for the BUYER, as well as campaign and promotional products, returns are not accepted; the BUYER makes the purchase by accepting these terms.

To exercise the right of withdrawal, the SELLER must be notified via fax or email within the period specified for different product groups, and the product must not have been used according to the provisions of Article 7. In the event of exercising this right:

a) The invoice of the product delivered to the third party or the BUYER (if the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Returns of orders with invoices issued on behalf of institutions will not be completed unless a RETURN INVOICE is issued).

b) The return form.

c) The product to be returned must be delivered with its box, packaging, and any standard accessories, if available, in complete and undamaged condition within the specified return period. The product amount will be refunded to the BUYER within 14 days of the SELLER receiving these documents.

The shipping cost of the product returned due to the right of withdrawal will be covered by the SELLER for domestic orders.

When returning the product to the SELLER, the original invoice presented to the BUYER at the time of delivery must also be returned (to maintain consistency in our accounting records), and if the invoice is not sent to the SELLER along with the product or within 5 days of sending the product, the return process will not be completed, and the product will be sent back to the BUYER with the same shipping charges. The return invoice must be marked with “return invoice” and signed by the BUYER.

d) You can return the products you wish to return to the address specified at https://www.altobeh.com.

 

Article 6 – Products for Which the Right of Withdrawal Cannot Be Used

Products prepared according to the buyer's requests or clearly tailored to their personal needs, which are not suitable for return due to their nature and are at risk of rapid deterioration or expiration, goods with protective elements like packaging, tape, seal, or package that have been opened; products that are unsuitable for return from a health and hygiene perspective, products mixed with other items after delivery and inherently cannot be separated, goods or services whose price changes due to fluctuations in financial markets and are not under the control of the seller or provider, periodic publications such as newspapers and magazines except those provided under a subscription agreement, services performed instantly in electronic environments, or intangible goods delivered immediately to the consumer, services that have started with the consumer's approval before the right of withdrawal period has expired, and audio or video recordings, software programs, and computer consumables with opened packaging cannot be returned according to the Regulation.

 

Article 7 – Default of the Debtor

In the event that the BUYER falls into default, the BUYER agrees to compensate the SELLER for any damages and losses resulting from the delayed performance of the obligation. If the BUYER's default is due to the SELLER's fault, the BUYER will not be required to compensate for any damages or losses.


Article 8 – Competent Court

In the implementation of this preliminary information, the Consumer Arbitration Committees and Consumer Courts at the location where the BUYER purchased the goods or services and where their residence is located, up to the value announced by the Ministry of Industry and Commerce, are authorized.

The SELLER can submit complaints and objections to the consumer disputes arbitration committee or consumer court at the location where the goods or services were purchased or where the SELLER resides, within the monetary limits determined annually by the Ministry of Industry and Commerce of the Republic of Turkey in December.

This preliminary information is provided for commercial purposes.


Please Note: Before signing the cargo receipt, please check whether your cargo package is damaged due to transportation. If there is any damage to the cargo package for any reason, please return the cargo without signing any delivery documents and request a report from the cargo official. We will immediately send you new products. The site altobeh.com is not responsible for any damage or shortage of products inside the cargo package if the damaged package is accepted.